Known Issues At This Time
Upload speed tests from the church building on April 17 showed speeds that would not sustain a broadcast. It is unknown if the condition existed Wednesday
night. If it did, Face Book may have misinterpreted the signal
interruption as the end of the video. There is a question whether
the satellite receiver at the building was disturbed from last Sunday's
wind gust event. A technician has been contacted to assess the
receiver and upload speeds, and to make any necessary repairs.
Troubleshooting Tips
If you are having difficulty receiving the Live Stream broadcasts, the following may be of assistance in troubleshooting.
| Symptom |
Possible Cause |
Possible Remedies |
| The video window is a black square. |
Your browser does not recognize the Face Book video player
plug-in. |
Use a different browser.
Use a different computer or device.
Email us with your operating system and browser version
and we will investigate if there are alternative players we
can add to the web page.
|
| The video plays but has frequent interruptions or loss of
signal. |
The video player is connected directly to Face Book.
It does not route through the church web site.
Either Face
Book is not receiving smoothly the Live video upload from the
broadcaster or your player is not downloading smoothly the Live
video from Face Book. |
Google "speed test" and run the "Internet speed test" on your
device. If the download speed is less than 3 Mbs, the
problem may be, in part, the download speed from your
internet provider. Turn off any simultaneous internet
applications you may be running to see if the problem is
minimized.
If you have more than 3 Mbs, the problem may be, in
part, on the broadcasting end. Email us your speed
test value and we will investigate.
|
| The video plays but it s not the current live feed. |
To save on internet traffic, a copy of the web page is quite
often saved on your device. When you open the page, it
retrieves the copy of the page from your device rather than
getting a fresh page from the internet. Alternatively, we
may have not gotten the current live feed linked yet or
properly. |
Click on your browser refresh button to force it to
get a fresh page.
If you are viewing before the scheduled broadcast time,
wait until the broadcast start time and click on the browser
refresh button.
If you are viewing after the broadcast start time, try
closing the web page and reopening it to refresh the page.
If none of the above solves the problem, there is a good
chance we didn't get the linking done correctly. If
you have tried the above, let us know on the simultaneous
conference call and we'll make a remedy as soon as possible.
|
| The video plays but the display is not clear. |
We may be limited on broadcast upload speed. |
We try to broadcast at the highest video resolution that can
be reliably uploaded. If upload speeds are limited,
video clarity may be reduced to achieve a reliable signal.
Let us know if you are experiencing clarity problems and we
will investigate solutions.
|
If you have other difficulties than listed above, please let us know
and we will seek a solution and post it here for everyone's use.
